Deliverables

Select here the expected work product items

1.0 Configuration Item	[Checklist]

An entity within a configuration that satisfies an end use function and that can be uniquely identified at a given reference point. [ISO 12207]

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SUP.8	Configuration Management
SUP.10	Change Request Management

SPL.2	Product Release
SUP.8	Configuration Management
SUP.10	Change Request Management

1.1 Product Configuration	[Spec] [Checklist]

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SPL.3	Product Acceptance Support

SUP.8	Configuration Management


ENG.3	System Architectural Design
SUP.8	Configuration Management
SUP.10	Change Request Management

1.2 Reusable Object	[Checklist]

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REU.1	Asset Management
REU.3	Domain Engineering


REU.3	Domain Engineering

1.3 Software Item	[Checklist]

1	Integrated software consisting of:
1.1		source code
1.2		software elements
1.3		executable code
1.4		configuration files
2	Documentation, which:
2.1		describes and identifies source code
2.2		describes and identifies software elements
2.3		describes and identifies configuration files
2.4		describes and identifies executable code
2.5		describes software life-cycle status
2.6		describes archive and release criteria
2.7		describes compilation of software units
2.8		describes building of software item

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1.4 Knowledge Item	[Checklist]

1	Explicit piece of experience:
1.1		documented for sharing
1.2		controlled and maintained

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RIN.3

Knowledge Management

2.0 Contract	[Checklist]

1	Defines what is to be purchased or delivered
2	Identifies time frame for delivery or contracted service dates
3	Identifies any statutory requirements
4	Identifies monetary considerations
5	Identifies any warranty information
6	Identifies any copyright and licensing information (patent, copyright, confidentiality, proprietary, usage, ownership, warranty and licensing rights associated with all relevant work products)
7	Identifies any customer service requirements
8	Identifies service level requirements
9	References to any performance and quality expectations / constraints / monitoring
10	Standards and procedures to be used
11	Evidence of review and approval by authorised signatories
12	As appropriate to the contract the following are considered:
12.1		references to any acceptance criteria
12.2		references to any special customer needs (i.e., confidentiality requirements, security, hardware, etc.)
12.3		references to any change management and problem resolution procedures
12.4		identifies any interfaces to independent agents and subcontractors
12.5		identifies customer's role in the development and maintenance process
12.6		identifies resources to be provided by the customer

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ACQ.3	Contract Agreement


SPL.1	Supplier Tendering


ACQ.4	Supplier Monitoring
ACQ.5	Customer Acceptance

SPL.3	Product Acceptance Support
OPE.2	Customer Support
SUP.4	Joint Review
MAN.3	Project Management
MAN.4	Quality Management

2.1 Commitment / Agreement	[Checklist]

1	Signed off by all parties involved in the commitment / agreement
2	Establishes what the commitment is for
3	Establishes the resources required to fulfill the commitment, such as:
3.1		time
3.2		people
3.3		budget
3.4		equipment
3.5		facilities
4	Demonstrates sponsorship and acceptance of the resulting change

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ACQ.2	Supplier Selection
ACQ.3	Contract Agreement
ACQ.4	Supplier Monitoring

SPL.1	Supplier Tendering

MAN.1	Organisational Alignment
PIM.3	Process Improvement
RIN.1	Human Resource Management



ACQ.4	Supplier Monitoring
ACQ.5	Customer Acceptance

ENG.1	Requirements Elicitation

3.0 Data	[Checklist]

1	Result of applying a measure
2	Available to those who need to know within defined timeframe

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SUP.5

Audit

3.1 Assessment Data	[Checklist]

1	Identifies the objective evidence gathered
2	Rationale for the attribute achievement ratings
3	The set of process profiles resulting from the assessment (i.e. one profile for each process assessed with attributes ratings)
4	The identification of any additional information collected during the assessment that was identified in the assessment input to support process improvement or process capability determination

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PIM.2	Process Assessment

MAN.4	Quality Management
MAN.6	Measurement
PIM.2	Process Assessment

3.2 Asset Use Data	[Checklist]

1	Identifies used times and dates
2	Identifies the description of the asset, name of the asset or a unique identifier

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RIN.3	Knowledge Management
REU.1	Asset Management



REU.2	Reuse Program Management

3.3 Benchmarking Data	[Checklist]

1	Results of measurement of current performance that allow comparison against historical or target values
2	Relates to key goals / process / product / market need criteria and information to be benchmarked

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SUP.6	Product Evaluation


MAN.6	Measurement

SUP.6	Product Evaluation
MAN.2	Organisation Management
MAN.4	Quality Management
MAN.6	Measurement
PIM.1	Process Establishment
PIM.3	Process Improvement

3.4 Customer Satisfaction Data	[Checklist]

1	Relates to levels of customer satisfaction with products and services
2	Results of applying field measures
3	Results of customer satisfaction survey
4	Interview notes
5	Meeting minutes from customer meetings

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OPE.2	Customer Support

MAN.6	Measurement


MAN.4	Quality Management
MAN.6	Measurement
PIM.3	Process Improvement

3.5 Personnel Performance Data	[Checklist]

1	Determines attributes of personnel performance to be measured
2	Mechanism to collect data on personnel performance:
2.1		results of task performance data
2.2		results of internal customer satisfaction survey
2.3		interview notes
2.4		meeting minutes from meetings with personnel

3.6 Process Performance Data	[Checklist]

1	Appropriate to compare process performance against expected values
2	May include records, such as:
2.1		meeting minutes
2.2		change records
2.3		quality records
3	May include data on:
3.1		resource usage
3.2		process adherence
3.3		extent to which quality criteria are met
3.4		extent to which task completion criteria are met

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SUP.1	Quality Assurance

MAN.2	Organisation Management



PIM.1	Process Establishment

SUP.1	Quality Assurance
MAN.1	Organisational Alignment

MAN.3	Project Management
MAN.4	Quality Management
MAN.6	Measurement

PIM.3	Process Improvement

3.7 Test Data	[Checklist]

1	Set of input values that are associated with a set of test cases or test procedures
2	Indicate scope of validity
3	Identifies associated test cases

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Receivers

ENG.6	Software Construction
ENG.7	Software Integration

ENG.9	System Integration

ENG.6	Software Construction
ENG.7	Software Integration
ENG.8	Software Testing
ENG.9	System Integration

4.0 Design	[Checklist]

1	Describes the overall product / system structure
2	Identifies the required product / system elements
3	Identifies the relationship between elements
4	Consideration is given to:
4.1		any required performance characteristics
4.2		any required interfaces
4.3		any required security characteristics

4.1 Database Design	[Spec] [Checklist]

1	Definition of design characteristics:
1.1		database management system used
1.2		type of system (relational, hierarchical, object oriented, networked)
1.3		format of records, tables, objects
1.4		database access mode
1.5		associated software (programs, user screen formats, reports)
1.6		supported database language
2	Definition of logical and physical views, models:
2.1		records (data layouts, fields, tables, structures)
2.2		field names and definitions
2.3		data definitions, classes, structure, etc.
2.4		entity / relationships
2.5		classes, inheritance scheme
3	Definition of user views:
3.1		screen layouts
3.2		field access
3.3		data access
3.4		commands
4	Input / output interface considerations
5	Database usage information (contents, application systems, usage restrictions, etc.)
6	Identifies constraints
6.1		security considerations
6.2		data access considerations
6.3		back-up and recovery considerations
6.4		system restart considerations
6.5		system generations considerations
6.6		performance considerations

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ENG.5

Software Design

4.2 Domain Architecture	[Checklist]

1	Identifies domain model(s) tailored from
2	Identifies asset specifications
3	Definition of boundaries and relationships with other domains (Domain Interface Specification)
4	Identifies domain vocabulary
5	Identifies the domain representation standard
6	Provide an overview of the functions, features capabilities and concepts in the domains

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REU.2	Reuse Program Management
REU.3	Domain Engineering

REU.2	Reuse Program Management
REU.3	Domain Engineering

4.3 Domain Model	[Checklist]

1	Must provide a clear explanation and description, on usage and properties, for reuse purposes
2	Identifies the management and structures used in the model
3	Includes features, capabilities, concepts and functions

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REU.2	Reuse Program Management
REU.3	Domain Engineering

REU.2	Reuse Program Management
REU.3	Domain Engineering

4.4 High Level Software Design	[Spec] [Checklist]

1	Describes the overall software structure
2	Identifies the required software elements
3	Identifies the relationship between software elements
4	Consideration is given to:
4.1		any required software performance characteristics
4.2		any required software interfaces
4.3		any required security characteristics required
4.4		any database design requirements
4.5		any required error handling and recovery attributes

Suppliers

Receivers

ENG.5	Software Design


ENG.6	Software Construction
ENG.7	Software Integration
ENG.8	Software Testing

4.5 Low Level Software Design	[Spec] [Checklist]

1	Provides detailed design (could be represented as a prototype, flow chart, entity relationship diagram, pseudo code, etc.)
2	Provides format of input / output data
3	Provides specification of data storage needs
4	Establishes required data naming conventions
5	Defines the format of required data structures
6	Defines the data fields and purpose of each required data element
7	Provides the specifications of the program structure

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Receivers

ENG.5	Software Design


ENG.6	Software Construction

4.6 System Architecture Design	[Spec] [Checklist]

1	Provides an overview of all system design
2	Describes the interrelationship between system elements
3	Describes the relationship between the system elements and the software
4	Specifies the design for each required system element, consideration is given to things like:
4.1		memory / capacity requirements
4.2		hardware interfaces requirements
4.3		user interfaces requirements
4.4		external system interface requirements
4.5		performance requirements
4.6		commands structures
4.7		security / data protection characteristics
4.8		system parameter settings
4.9		manual operations
4.10		reusable components
5	Mapping of requirements to system elements

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ENG.3	System Architectural Design


ENG.4	Software Requirements Analysis
ENG.7	Software Integration
ENG.9	System Integration
ENG.11	Software Installation

4.7 Organisational Structure	[Checklist]

1	Describes an organisation:
1.1		structure
1.2		roles
1.3		responsibilities

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MAN.2	Organisation Management

MAN.1	Organisational Alignment
MAN.2	Organisation Management

5.0 Goals	[Checklist]

1	Identifies the objective to be achieved
2	Identifies who is expected to achieve the goal
3	Identifies any incremental supporting goals
4	Identifies any conditions / constraints
5	Identifies the timeframe for achievement
6	Are reasonable and achievable within the resources allocated
7	Are current, established for current project, organisation
8	Are optimised to support known performance criteria and plans

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5.1 Assessment Goals	[Checklist]

Notes: No Requirements additional to Goals (Generic)

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5.2 Business Goals	[Checklist]

1	Contains a description of the goal
2	Identifies a requirement specification for the business need
3	Identifies association and interfaces to other goals
4	Identifies the level of degree of the need and effect on the business of not having that need

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MAN.1	Organisational Alignment

ACQ.1	Acquisition Preparation
SPL.1	Supplier Tendering
MAN.1	Organisational Alignment
MAN.2	Organisation Management
RIN.3	Knowledge Management
REU.1	Asset Management
REU.2	Reuse Program Management

5.3 Core Values Statement	[Checklist]

1	Defines the values that govern the relationships between internal and external stakeholders
2	Is authorised at the highest level

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MAN.1

Organisational Alignment

MAN.1

Organisational Alignment

5.4 Mission Statement	[Checklist]

1	Identifies the reasons for the existence of the enterprise
2	Informs the development of the core values and vision statement
3	Is authorised at the highest level

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Receivers

MAN.1

Organisational Alignment

MAN.1

Organisational Alignment

5.5 Vision Statement	[Checklist]

1	Identifies the main objectives to be achieved
2	Provides information on the overall strategy for the organisational unit, organisation or business
3	Is authorised at the highest level

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Receivers

MAN.1

Organisational Alignment

MAN.1

Organisational Alignment

6.0 User Documentation	[Spec] [Checklist]

1	Identifies:
1.1		external documents
1.2		internal documents
1.3		current site distribution and maintenance list maintained
2	Documentation kept synchronised with latest product release
3	Addresses technical issues

Notes: Merge with Customer Manual

6.1 Customer Manual	[Checklist]

1	Takes account of:
1.1		audience and task profiles
1.2		the environment in which the information will be used
1.3		convenience to users
1.4		the range of technical facilities, including resources and the product, available for developing and delivering on-screen docu-mentation
1.5		information characteristics
1.6		cost of delivery and maintainability
2	Includes information needed for operation of the system, including but not limited to:
2.1		product and version information
2.2		instructions for handling the system
2.3		initial familiarisation information
2.4		non-trivial examples of the use
2.5		structured reference material, particularly for advanced features of the software
2.6		checklists
2.7		guides to use input devices

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ENG.6	Software Construction
ENG.8	Software Testing


OPE.1	Operational Use


ENG.8	Software Testing
ENG.10	System Testing
ENG.12	Software and System Maintenance
OPE.1	Operational Use

6.2 Handling and Storage Guide	[Checklist]

1	Defines the tasks to perform in handling and storing products including:
1.1		providing for master copies of code and documentation
1.2		disaster recovery
1.3		addressing appropriate critical safety and security issues
2	Provides a description of how to store the product including:
2.1		storage environment required
2.2		the protection media to use
2.3		packing materials required
2.4		what items need to be stored
2.5		assessments to be done on stored product
3	Provides retrieval instructions

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Receivers

SUP.8

Configuration Management

6.3 Installation Guide	[Checklist]

1	Tasks for loading / installing product sequentially order by execution requirements:
1.1		downloading of software from delivery files
1.2		up-loading to appropriate software to files, folders, libraries, etc.
1.3		partial or upgrade installation instructions, where applicable
1.4		initialisation procedures
1.5		conversion procedures
1.6		customisation / configuration procedures
1.7		verification procedures
1.8		bring-up procedures
1.9		operations instructions
2	Installation requirements identified:
2.1		associated hardware, software, customer documentation
2.2		conversion programs and instructions
2.3		initialisation programs, system generation information
2.4		components and descriptions
2.5		minimum configuration of hardware / software required
2.6		backup / recovery instructions
2.7		validation programs
2.8		configuration parameters (e.g. size requirements, memory)
3	Customer / technical support contacts
4	Troubleshooting guide
5	Rollback plan

Notes: Merg with Product Operation Guide

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ENG.11	Software Installation

SPL.3	Product Acceptance Support
ENG.11	Software Installation

6.4 Training Material	[Checklist]

1	Updated and available for new releases
2	Coverage of system, application, operations, maintenance as appropriate to the application
3	Courses listings and availability

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6.5 Product Operation Guide	[Spec] [Checklist]

1	Criteria for operational use
2	Provides a description of how to operate the product including:
2.1		operational environment required
2.2		supporting tools and material (e.g. user manuals) required
2.3		possible safety warnings
2.4		start-up preparations and sequence
2.5		frequently asked questions (FAQ)
2.6		sources of further information and help to operate the product
3	Certification and safety approvals
4	Warranty and replacement instructions

Notes: ALIAS: System Administrator Manual

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7.0 Measure	[Checklist]

1	Quantitative or qualitative attribute for a product or process
2	Defines the method for collecting data
3	Understood by those expected to use them
4	Provides value to the organisation / project
5	References any relevant goals
6	Non-disruptive to the work flow
7	Appropriate to the process, life cycle model, organisation
8	Has appropriate analysis and commentary to allow meaningful interpretation by users

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SUP.5

Audit

7.1 Customer Satisfaction Survey	[Checklist]

1	Mechanism to collect data on customer satisfaction
2	Identifies customers to be contacted
3	Identifies the data to be collected from the customer
4	Target date for responses
5	Identifies products/services under investigation
6	Methods to analyse feedback

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OPE.2	Customer Support
MAN.6	Measurement


MAN.6	Measurement

7.2 Field Measure	[Checklist]

1	Identifies attributes of system's operation at field locations, such as:
1.1		field defects
1.2		performance against defined service level measures
1.3		system ability to meet defined customer requirements
1.4		support time required
1.5		user complaints (may be third party users)
1.6		customers requests for help
1.7		performance trends
1.8		problem reports
1.9		enhancements requested

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MAN.6	Measurement

OPE.1	Operational Use
MAN.6	Measurement

7.4 Process Measure	[Checklist]

1	Includes measures related to the performance of a process, such as:
1.1		size and number of work products produced
1.2		adherence to the process
1.3		time needed to perform process
1.4		effort needed to perform process
1.5		number of defects related to the process
2	Measures the impact of process change
3	Measures the efficiency of the process

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MAN.2	Organisation Management
MAN.6	Measurement

PIM.3	Process Improvement

SUP.1	Quality Assurance
MAN.2	Organisation Management
MAN.6	Measurement
PIM.1	Process Establishment

7.5 Project Measure

[Checklist]